FAQs

Products & Custom Builds
What kinds of products do you offer?

We design and build custom backdrops, photo walls, interactive props, and bespoke recording/guestbook stands — all crafted in-house in Dubai.
CanI buy or rent your setups?

Yes — many items are available for rental, and fully bespoke pieces can be purchased (Certain elements may not be purchasable). Rentals include delivery, installation and teardown unless stated otherwise.
How are you different from other event décor companies in Dubai?

Short answer — in-house craft + playful bespoke design. Compared with many local vendors who rent/ outsource fabrication, we:

  • Manufacture key elements in-house → faster turnarounds and better finish control
  • Offer deeper customisation at competitive prices (fewer middlemen)
  • Focus on playful retro-modern aesthetics mixed with premium finishes
  • Combine props, builds and installation in one package (reducing coordination issues)
How customisable are your products?

Very. For fully bespoke builds, you can choose your own colours, finishes, sizes and styling add-ons (florals, neon, signage). We provide concept sketches and 1–2 rounds of revisions by default, on a case-by-case basis.
Do you offer samples or swatches?

Yes — we can share fabric swatches and finish samples for custom orders. You can request for these when you submit your brief.
What is the typical lifespan of your custom pieces?

With normal use and care, our rental props last for many events; bespoke purchase pieces’ longevity depends on materials and usage — we’ll advise on care instructions.
Do you work with event planners and production houses?

Yes — we collaborate with planners, stylists, and production teams.

Delivery, Installation & Timings
Where do you deliver?

We deliver across Dubai. We also serve other Emirates — Sharjah, Ajman, RAK, Abu Dhabi — with an additional travel fee. Exact costs are quoted per job.
What are your delivery & installation hours?

For Dubai, rentals are typically on-site for up to 4 hours from event start (Unless explicitly specified for an extension). Installations are scheduled based on your venue time and our availability (weekend slots may have premiums).
How much time do you need to install a setup?

Small setups (photo wall / small props): 1–2 hours. Medium setups (arch, multi-panel wall): 2–4 hours. Large or bespoke builds: quoted per project after site review.
Do you handle teardown and collection?

Yes — teardown and collection are included for standard rental windows. Extensions or delayed pickups incur extra charges.
What if setup needs to be outside or in a villa?

We provide weather-safe options and would recommend the client plan ahead for a contingency plan for outdoor events. For villas/unique venues we do a quick site assessment to ensure stability and safety.
What about Saturday/Sunday or public holidays?

Weekend or holiday installs may attract a surcharge due to crew availability. We’ll confirm any additional charges in your quote.
What happens after the event?

For our rental items, we handle teardown and collection, inspect items, process deposit returns, and invoice any repair charges if needed.

Safety, Damage & Security Deposit
Is a security deposit required?

Yes — a security deposit (standard: AED 500, or can be waived off under special circumstances as specified in the quote) is required before delivery to cover potential damage. Paid by card or cash; refunded after post-event inspection, less any deductions for damage or missing items.
What happens if something gets damaged?

We’ll assess the damage and deduct repair/replacement costs from the deposit. If repair exceeds the deposit, additional charges apply. Report any pre-existing damage on arrival to avoid disputes.
Who is responsible for guest interaction and safety?

After handover, the client is responsible for guest supervision (especially children). We provide safe builds, but misuse (climbing, rough play) is the client’s responsibility.

Booking, Payment & Cancellation
How do I book?

Contact us via WhatsApp, email, DM or on our website. For custom orders, we’ll send a quote and, once the deposit/payment is received, your booking will be confirmed.
What are your payment terms?

For online rentals from our platform, the payment is done prior to booking. For custom orders, kindly contact our team to learn more
What is your cancellation policy?

Refunds are based on the notice period:

• 50% refund: 1–5 days before event
• No refund: A day before

All cancellations must be emailed or submitted in writing.
Do you offer rush or same-week installations?

Yes — subject to availability and an expedited fee, kindly be patient as we will do our best to aid in delivery and installation for same-day requests. Ideally, the planning for setup and booking should be done at least a week in prior for a smooth execution and installation.